Privacy Policy

Information we collect and how we use it

Casoola Casino may collect information directly from you, automatically from your device and, where appropriate, from service providers that help with verification, payments, security or technical operations. We aim to collect information that is relevant to the service and use it for clear and legitimate purposes.

Account and contact details

When you register or communicate with us, information may include your name, date of birth, residential details, email address, username, account preferences and records of your communications. This information may be used to create and administer your account, provide customer support, respond to questions, send important service messages and maintain accurate account records.

Identity and verification information

To meet age, identity, security and compliance requirements, you may be asked to provide verification information or documents. These may include documents or details used to confirm your identity, age, address, source of funds or account ownership. Verification information is used to assess whether an account can be operated, to protect the service from misuse and to support anti-fraud and responsible operation processes.

Payment and transaction records

We may handle information about deposits, withdrawals, gaming activity, account balances, transaction dates, payment methods and related payment status. Payment service providers may handle payment details to process transactions securely. Where appropriate, we may receive limited information needed to confirm a payment without receiving or storing complete payment credentials. Transaction information may also be used for account administration, reconciliation, fraud prevention, support and record-keeping.

Device, technical and usage information

When you use the website, technical information may be collected, such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, referring pages, login activity and information about how the website performs. This helps us keep the website functioning, understand usage, diagnose errors, improve features, protect accounts and detect suspicious activity.

Support and communications

If you contact support, we may keep the details you provide, the content of your enquiry and our response. Support records help us verify account ownership, investigate issues, provide consistent assistance, monitor service quality and resolve complaints. We may also keep records of important notices, consent choices and your communication preferences.

• Running, maintaining and securing your account and the website.
• Completing identity, age, security, anti-fraud and account protection checks.
• Processing and recording payments, transactions and account activity.
• Providing customer support and responding to requests.
• Meeting legal, compliance, reporting and record-keeping obligations.
• Detecting, preventing and investigating suspected fraud, misuse, unlawful activity or breaches of website rules.
• Improving website performance, usability, services and communications.
• Sending service-related messages and, where permitted and selected, marketing communications.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights may be subject to reasonable verification steps and lawful exceptions, including situations where information must be retained for security, fraud prevention, dispute resolution or legal record-keeping.

• Access the personal information held about you and request information about how it is used.
• Ask for inaccurate, incomplete or out-of-date information to be corrected.
• Request deletion of your personal information where it is no longer needed and deletion is permitted.
• Withdraw consent to optional marketing communications at any time.
• Ask questions about the handling, sharing or protection of your personal information.
• Raise a concern if you believe your information has not been handled appropriately.

How to exercise your rights

To request access, correction or deletion of your data, or to withdraw consent to marketing, contact support@casoolacasino.top. Please explain your request clearly and provide enough information for us to identify the relevant account or records. For security, we may need to confirm your identity before completing a request. Do not send payment passwords or other unnecessary confidential information in your message.

If you withdraw consent to marketing, promotional messages will be stopped within a reasonable period. You may still receive essential account, security, transaction or service communications that are necessary for operating your account or responding to your requests. Marketing messages may also include an unsubscribe option where available.

We aim to respond to privacy requests within a reasonable time. The response may explain what action has been taken, ask for clarification, or explain why a request cannot be completed in full. For example, deletion may be limited where records must be kept for a period required by law, where information is needed to investigate fraud, or where removing it would affect another person’s rights.

Closing an account does not automatically erase every record connected with it. Account closure can be requested through the usual support process, but information may continue to be stored where necessary for security, dispute handling, transaction reconciliation, legal obligations or other legitimate purposes described in this policy.

If you have a privacy concern, contacting support@casoolacasino.top is the first step so the issue can be reviewed and addressed. You should include a description of the concern and the outcome you are seeking, while avoiding unnecessary sensitive information.