Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Casoola Casino. Please read them carefully before creating an account, depositing funds or participating in any available casino game. By using the website, you acknowledge that you have read, understood and agreed to these terms, together with any additional rules displayed for particular services, games or promotions.

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1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and Casoola Casino in relation to your use of the website, your account and any services made available through the website. They apply to all visitors, registered users and players. Additional terms may apply to specific games, payment methods, promotions or features. Where additional terms are displayed, you should read them before using the relevant service. If there is an inconsistency between these general terms and a specific set of terms, the specific terms will generally apply to that service.

Contents

You must not use the website if you do not accept these terms. You are responsible for checking this page and other relevant information before using the website, as terms may be updated from time to time. Changes may be made to reflect legal requirements, changes to the website, security improvements or changes to available services. Continued use of the website after an update means that you accept the revised terms. If you do not agree with a change, you should stop using the website.

Using the website lawfully

You may use Casoola Casino only for lawful purposes and in accordance with applicable Australian laws, regulations and other rules that apply to you. You are responsible for confirming that online gambling is permitted where you are located. Access may be restricted in some jurisdictions or for some users. Casoola Casino may limit or prevent access where it considers this necessary to comply with legal, regulatory, security or operational requirements.

You must provide accurate and complete information when using the website.
You must not use the website for fraud, money laundering, unlawful activity or any other improper purpose.
You must not interfere with the operation, security or availability of the website.
You must not copy, reproduce, modify or commercially exploit website content without permission.
You must not use automated systems, bots, scripts or other tools to gain an unfair advantage.

2. Eligibility and player accounts

You must be of the legal gambling age applicable to you before opening or using an account. You must not create or use an account on behalf of another person, allow another person to use your account or help another person access gambling services through your account. Account access must remain personal to the registered account holder.

When you register, you may be asked to provide information such as your name, date of birth, residential details and other information needed to establish and verify your identity. Information must be truthful, current and complete. You must update your details if they change. Casoola Casino may request documents or other information to verify identity, age, location, payment ownership or the source of funds. Access to some services, deposits or withdrawals may be restricted until checks are completed.

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless you have promptly reported unauthorised access. You should choose a strong password, avoid sharing it and log out after using a shared or public device. If you believe that your account or login information has been compromised, stop using the account and follow the security or support instructions available on the website.

One account and fair use

Unless the website expressly permits otherwise, each player may hold only one account. Duplicate, linked or misleading accounts may be reviewed and may be closed. Where an account is created using false information, used by another person or connected with prohibited activity, Casoola Casino may suspend access, cancel relevant activity and take other action permitted by law and these terms.

You must not attempt to exploit a software error, pricing error, technical fault or other unintended website behaviour. Any suspected error should be reported through the available website support channel. Casoola Casino may correct errors and may review or reverse transactions or game results affected by a clear technical or operational error, subject to applicable law.

3. Games, deposits, withdrawals and promotions

Games and other services are provided subject to availability. Rules, instructions, entry conditions and any applicable game information will be displayed on the website or within the relevant service. You should understand how a game works before participating. Results are determined by the game system and applicable rules. Except where a clear technical issue is identified, completed game outcomes will be treated as final.

You should only deposit money that you can afford to lose. Before making a deposit, check the payment method, currency, any applicable conditions and the amount you intend to add. You must use a payment method that is in your name or that you are authorised to use. Casoola Casino may decline, delay or review a transaction where it is needed to protect players, prevent fraud, satisfy verification requirements or meet legal obligations.

Withdrawal requests may be subject to account verification, payment checks, anti-fraud procedures and any conditions shown when the request is made. Funds may be returned through an appropriate payment method and may not always be returned in the same way as the original deposit. You remain responsible for ensuring that your payment information is accurate. Transaction records, account balances and displayed instructions should be checked carefully, and any apparent error should be raised promptly.

Promotions and promotional credits

Promotions, bonuses, free plays and other offers are available only where displayed and may have separate terms. Those terms may include eligibility requirements, qualifying deposits, game restrictions, expiry dates, wagering or play-through requirements, maximum values and withdrawal conditions. You should read the applicable promotional terms before accepting or using an offer. A promotion may be withdrawn, amended or refused where permitted by its terms or where misuse is suspected.

Promotional offers are generally intended for one person, household, device, payment method or account unless the relevant offer says otherwise. Using multiple accounts, providing misleading information, coordinating play or using a promotion in a way that defeats its purpose may result in the offer being cancelled and related activity being reviewed. Any action taken will be subject to applicable law and the terms of the relevant promotion.

Do not deposit or play using funds obtained through unlawful activity.
Do not charge back a legitimate transaction without first raising the issue through the available support process.
Do not attempt to manipulate game results, payment processing or promotional rules.
Check the applicable game and promotion terms before committing funds.
Keep records of your deposits, withdrawals and promotional activity for your own reference.

4. Responsible gambling, privacy and security

Gambling should be an entertainment activity, not a way to make money or recover financial losses. Set a budget before you play and avoid gambling with money needed for rent, bills, savings or other essential expenses. Do not gamble when you are upset, under the influence of alcohol or drugs, or trying to recover previous losses. Take regular breaks and consider stopping if gambling is affecting your finances, relationships, work, study or wellbeing.

Where available, player protection tools may include deposit limits, spend controls, time reminders, cooling-off periods, self-exclusion and account closure. These tools may have conditions and may not take effect in every circumstance immediately. If you feel that gambling is becoming difficult to control, stop playing and seek support from an appropriate Australian gambling support service or qualified professional. You may also use the responsible gambling information and support options made available through the website.

Personal information

Personal information is handled in accordance with the applicable privacy information published by Casoola Casino. Information may be collected and used to provide services, manage accounts, process transactions, verify identity and age, detect fraud, maintain security, meet legal obligations and improve the website. Information may be shared with service providers or authorities where this is necessary, permitted or required by law.

You must take reasonable steps to protect your device, account credentials and payment information. Casoola Casino may use technical, organisational and monitoring measures to protect the website, but no online service can guarantee complete security. You should keep your operating system, browser and security software up to date and avoid accessing your account over unsecured networks.

5. Suspension, liability and governing rules

Casoola Casino may suspend, restrict or close an account where it reasonably considers that you have breached these terms, provided incorrect information, failed a verification check, used the website unlawfully, engaged in suspicious activity or created a risk to players, the website or its service providers. Access may also be interrupted for maintenance, technical problems, security reasons or circumstances outside reasonable control.

If an account is suspended or closed, you must not attempt to open another account or continue using the website unless expressly permitted. Any review of an account or balance will be handled in accordance with applicable law, these terms and relevant transaction or promotional conditions. Casoola Casino may retain information and records where necessary for compliance, dispute management, fraud prevention, security or other lawful purposes.

Website availability and liability

Reasonable care is taken to keep the website and its information available and accurate, but continuous or error-free operation cannot be guaranteed. The website may contain links, software or services supplied by third parties. Casoola Casino is not responsible for matters outside its reasonable control, including telecommunications failures, device problems, internet interruptions, malicious activity, payment service issues or events that could not reasonably be prevented.

To the extent permitted by law, you use the website and participate in games at your own risk. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. Subject to those mandatory rights, Casoola Casino will not be responsible for losses caused by your failure to follow these terms, protect your account details, use a secure device or provide accurate information.

Questions, disputes and changes

If you have a question about your account, a transaction, a game or these terms, use the support or contact options displayed on the website. Provide enough information for the matter to be reviewed, but do not send passwords or unnecessary sensitive information. You should allow the relevant review process to be completed before taking further action.

These terms are intended to operate alongside applicable Australian laws and any other mandatory laws that apply to your use of the website. If a court or competent authority finds that part of these terms is invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived. The current version of these Terms & Conditions is the version published on the website.